Refund policy
Return and Refund Policy
At Indian Mart, we want you to be completely satisfied with your purchase. If you’re not happy with an order, we’re here to help with a fair and transparent return and refund process.
Return Eligibility
Items are eligible for return if they:
- Are unused, unworn, and in original condition
- Include original packaging, tags, and accessories
- Have not been damaged after delivery
Certain products may be non-returnable (see below).
Return Timeframe
Return requests must be initiated within [3 DAYS] from the date of delivery. Requests made after this period may not be accepted.
How to Request a Return
To start a return, please contact us at [affiliateaffairs.com@gmail.com] with:
- Your order number
- Reason for return
- Clear images (if the product is damaged or incorrect)
Our support team will guide you through the next steps.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 02-03 days [REFUND PROCESSING TIME]
- Refunds will be issued to the original payment method
- Shipping charges (if any) are non-refundable unless the return is due to our error
Exchange Policy
Exchanges are available for eligible products, subject to stock availability. If the replacement item is unavailable, a refund will be issued instead.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please notify us within [3 DAYS] of delivery with supporting images. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or sale items
- Digital products or downloadable content
- Items damaged due to misuse or mishandling
- Products marked as “Non-Returnable” on the product page
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- In approved cases of error from our side, we will cover return shipping
Contact Us
For any return or refund queries, reach out to us at:
Email: [affiliateaffairs.com@gmail.com]